---
name: "\U0001F198Individual troubleshooting help"
about: Getting help with your own individual setup of Nightscout

---

Having issues getting Nightscout up and running? Instead of creating an issue here, please use one of the existing support channels for Nightscout.

The main support channel is on Facebook: please join the CGM In The Cloud Facebook group (https://www.facebook.com/groups/cgminthecloud) and start a post there. 

**Suggestions to include in your post when you are asking for help:**
1. Include what you are trying to do: ("*I am trying to set up Nightscout for the first time.*")
2. Include which step you are on and what the problem is: ("*I deployed on Heroku, but I'm not seeing any BG data.*")
3. If possible, include a link to the version of documentation you are following ("*I'm following the OpenAPS Nightscout setup docs (https://openaps.readthedocs.io/en/latest/docs/While%20You%20Wait%20For%20Gear/nightscout-setup.html#nightscout-setup-with-heroku)*")

Other places you can find support and assistance for Nightscout include Gitter's [nightscout/public](https://gitter.im/nightscout/public) channel.
